At Cheap as Prints, customer satisfaction is at the core of our business. We understand that on occasions, you may need to request a refund and we are here to help make that process as smooth as possible.
1. General Terms for Refunds
1.1. Refund Process: All refund requests must be submitted in writing via email within 4 working days of the order being placed or received. Please include your order number, details of the issue and any supporting documents or images.
1.2. Processing Time: Once a refund request is approved, it may take 5-10 business days for the funds to be returned to your original payment method.
1.3. Non-Refundable Services: Some services may be non-refundable due to the nature of the work involved. If a service is non-refundable, it will be clearly stated prior to purchase.
2. Graphic Design
2.1. Initial Draft Satisfaction: We aim to deliver a design that meets your expectations. If you are not satisfied with the initial draft, we will work with you on up to three rounds of revisions at no additional charge.
2.2. Refunds on Design Services: Refund requests for graphic design services can be submitted before the final design files are delivered. Please note that refunds will not be issued for the full amount if work has already begun. The refund amount will depend on the level of work completed prior to the request and will be assessed on a case-by-case basis. Once you have received the final design files, refunds are no longer available as the service is considered complete.
2.3. Special Circumstances: If a project cannot be completed due to issues on our end, a full or partial refund may be issued at our discretion.
3. Printing
3.1. Quality Guarantee: We take pride in delivering high quality printed materials. If there is an issue with the print quality or if the product is damaged upon arrival, please notify us within 4 days of receipt to qualify for a replacement or refund.
3.2. Refunds on Printing Services: Refunds for printing services will only be issued if the item arrives damaged, has a defect or contains a printing error that does not match the confirmed proof or artwork you supplied. Please note that “matching your supplied artwork or confirmed proof” does not include exact colour matching, as colours may vary from screen to screen including the variations in the printing processes. No refunds are issued for customer-provided errors (e.g., typos, incorrect sizing).
3.2. Return Process: To request a refund, please email us with your order details and photos of the issue. We may require the items to be returned before a refund is processed.
4. Web Design
4.1. Project Milestones and Cancellations: Web design projects are broken into milestones. If you decide to cancel a project mid-way, refunds will only be issued for milestones not yet completed.
4.2. Post-Completion Refunds: Once a website is fully delivered and approved, refunds are not available. However, we are happy to make additional revisions as part of a new service agreement.
4.3. Template-Based Websites: If you select a template-based website offered by us, we will provide setup, initial customisation and training on how to use and update the template. Refunds are available only before training and customisation is complete. After these services are delivered, refunds are not applicable. Ongoing support is available as part of a new service agreement if you require additional assistance.
4.3.1. If you select a template-based website provided by a third-party platform (GoDaddy, Shopify etc), please note that our refund policy covers only the setup, customisation and training services provided by Cheap as Prints where applicable. Any refunds or issues related to the third-party platform or template or any other service provided by the third-party platform itself must be handled directly with the third-party provider. We encourage you to review the third-party provider’s terms and refund policy before purchase.
4.4. Work Guarantee: In cases where our team cannot complete a project, we will issue a full or partial refund based on the work completed.
5. None-Personalised Items
5.1. Return Eligibility: For non-personalised items, refunds are available if the item is returned in its original condition, unused and in the original packaging. Contact us within 3 days of receipt to request a refund.
5.2. Defective or Incorrect Items: If a non-personalised item is defective, damaged or incorrect, please notify us within 3 days. We may arrange for a return and will provide either a replacement or a full refund.
5.3. Non-Refundable Items: Refunds are not available for items marked as “Final Sale” or “Clearance” unless the item is defective or incorrectly delivered.
6. Third-Party Software and Affiliate Links
6.1. Third-Party Refund Polices: Cheap as Prints promotes third-party software and products, some of which may be purchased through affiliate links. Refunds for third-party software are governed by the refund policy of the respective provider. We recommend reviewing their policy before making a purchase.
6.2. Affiliate Disclaimer: We may receive a commission for purchases made through affiliate links. However, we do not control or guarantee third-party services or products. If you are dissatisfied with a third-party product or service, please contact the provider directly for refund assistance.
7. Contact Us
7.1. If you have any questions regarding this policy or would like to discuss a specific issue, please reach out to our customer support team at info@cheapasprints.com. We are here to ensure that you have a positive experience with Cheap as Prints and will work with you to resolve any issues fairly and promptly.
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