FAQ’s – Everything Design & Print

General
Payment & Ordering
Design
Printing
Delivery

Your prices seem extremely low compared to other printers, why is that?

Combined with our state of the art machinery and excellent relationships with material suppliers we have streamlined our production processes further, thus offering extremely competitive prices.  

How long have you been trading for?

We have been offering high quality design and print services since September 2004. Cheap as Prints is a trading name of DPI Solutions Ltd.

For freelance designers and traders, will there be any further prices reductions?

Our prices are rock bottom and cannot be discounted further.

Do your prices include artwork?

Unless stated all prices exclude artwork and are strictly for printing only. We do however offer a design service, so if you need help touching up an existing design or want something done from scratch we can help. To view our artwork rates click here

How long will my order take for printing?

Estimated lead-times are provided with all products. If you need your order sooner than the lead-times provided online please contact us prior to ordering. For general information about print and delivery times click here

Is my information secure?

Absolutely, we only collect information and data for enquiries and order processing. We never share this information with any other company or third party.

Do you offer price match?

For most products we will aim to beat any written genuine like for likequote.

Are flyers and leaflets subject to Vat?

Flyers and leaflets (folded and unfolded) are usually Vat free. If however, your design contains a form, discount voucher, admission slip or ticket that Vat will be added to your final cost.

Do all your prices advertised include VAT?

Where applicable our online prices can be viewed to show the cost with and without Vat.

What payment methods do you accept?

Our checkout is powered by Sage Pay, which is a secure online payment terminal. You can pay with MasterCard, Visa, Switch / Maestro, Solo, Visa Electron / Delta. Contact us if you would like to pay by Online Bank Transfer.

Do you accept payment on account like a 30 day credit term?

Unfortunately we do not offer a credit term policy and full payment must be made on ordering.

What happens if I cancel my order?

All order cancellations must be put forward to us in writing. Any costs incurred for work already commenced up to the date of receiving notification will be chargeable. For information on our refunds policy click here

I’ve purchased a product and paid for artwork, when do I see a design proof?

You can expect to see a design proof within 2 working days of submitting a detailed design brief. Please be advised design lead-times will be longer for complex or large design projects, please get an estimate before ordering.

I want you to do the artwork but what if not I’m not happy with the design?

To avoid unnecessary issues please provide a detailed brief including all content and images so we can do the design according to your specification. Our prices do not include multiple design concepts, we will only provide one concept. However we will happily provide unlimited minor revisions to the design concept until you are completely satisfied but not a complete redesign.

I need a logo, what are your rates and does your artwork prices include logo design?

All artwork rates exclude logo design unless it is a very simple text design using basic fonts. Our custom logo design rates start from £40, however to determine an exact quote please email info@cheapasprints.com with exact design requirements. 

What is the bleed area and how much is necessary?

Bleed is colour, text or imagery that extends to the edge of the page beyond the trim marks. This is referred to as the full bleed. For example it is not possible to print all the way to the edge of an A6 flyer, to achieve this we have to print a larger area than is required and then trim the paper down to the required size.

All colour, text or imagery which is intended to extend to the edge of your leaflet must be extended 3mm beyond the cut line to give a bleed. A finished A6 leaflet size is 105mm x 148mm, however you would be wrong to assume that your artwork should be the same size. You need to add a further 3mm onto each edge of the artwork, this will be the bleed. With the bleeds the correct artwork size for print and cut should now be 111mm x 154mm for an A6 leaflet. This is a total of 6mm added to each length.

What artwork formats do you accept?

Files must be supplied as: PDF, EPS, Hi-Res JPG, Ai, or PSD.

Do you print in RGB, Pantone or CMYK?

All our print production is done using CMYK with the exception of carrier bags, writing instruments and T-shirts.

Can I supply my own print ready design files?

Absolutely. Please ensure your design file meets the following requirements:

  1. Designed to correct size
  2. Supplied with a minimum resolution should be 300dpi
  3. All Text must be converted to outlines or flattened
  4. Files must be supplied as: PDFs, EPS, Hi-Res JPG, Ai PSD

To be sure your artwork meets our printing requirements why not download our Free Artwork Templates

What is a margin and how much is necessary?

It is important to ensure the correct amount of margin is applied to your design. If the text content of your design is too close to the edge there is a risk it may get cut off during the cutting.

Leaflets and posters are required to have least a 4mm margin around the artwork, so any text and images in the design are not cut off.

For banners approximately 1.3 inch margin is required so the eyelets on the banner do not go through the text.

For signs we require a minimum of 15mm margin.

Do you archive all design files for future reprints?

Any design work done by us are stored for a period of 1-2 years for future edits and reprints. However design files supplied by customers are kept for a duration of 30 days after order completion.

What do you mean by the term print ready artwork?

Print ready artwork is files that have been optimised to suit commercial printing requirements using appropriate design programs. This also means they require no adjustments and can be sent straight to print.

Do you offer same day or 24hr express print?

This is possible for some of our products, we strongly recommend contacting us prior to ordering.

Will my print order match what I see on my computer monitor?

There will usually be close match between the final print and what is viewed on your computer screen or printed from on own desktop printer. However, because of different technologies and wide variations in calibration used by each of these devices there may be some differences in colour.

Do you offer printing on other types of paper?

If you would like printing on materials other than what it is offered on our website please contact us, we may be able to help.

Do you offer International shipping?

For some of our products we can offer International shipping, please contact us prior to ordering to find out the products that qualify. To determine the cost we will require the full postal address.

What are your delivery rates?

We charge a flat £5 delivery rate however some of our products are inclusive of free delivery.  Alternatively, we offer a free collect in-store service.

Can I change my delivery address after I’ve ordered?

For undue delays we strongly recommend that you check your delivery address carefully as it is very difficult to change this once order has been placed. With the volume of orders we process each day, it is very costly and time consuming to adjust these details after confirmation. If you have made an error, you can put a request to amend but please be aware majority of the time your request may be declined.

Covid-19 Notice

Given the current coronavirus pandemic under the guidance of the Government our business is closed until further notice. We will continuously monitor changes on a daily basis. Stay home and be safe!