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FAQ’s

Artwork & General Printing Frequently Asked Questions

Your prices seem extremely low compared to other printers, why is that?

Do not be alarmed, in this economic crisis we have streamlined all our printing production to offer great quality products at wholesale prices. For further efficiency and economy majority of our work flow is done by collating several jobs and completing it in one print run.

How long have you been trading for?

We have been offering high quality design and print services since September 2004.

For freelance designers and traders, will there by any prices reductions?

Unfortunately the prices advertised are trade prices! There is simply 0% margin for further reductions. However if your looking to place a bulk order you can request a total discount.

Do your prices include artwork?

Unless stated all products advertised are strictly for printing only. However we do offer a professional design service, so if you need help touching up an existing design or want something done from scratch we can definitely help! Our fees are competitive for the level of work we offer. All we need off you is a design brief and we’ll do the rest! To view our artwork rates click here

How long will my order take for printing?

Estimated lead-times are provided with all products. If you need your order for a particular date do let us know prior to ordering. For general information about print & delivery times click here

Is my information secure?

Absolutely, we only collect information and data for enquiries and order processing. We never share this information with any other company or third party.

Do you offer price match?

For most products we will offer to beat any genuine written like for like quote.

Are Leaflets & Flyers Subject to VAT ?

Leaflets (folded & unfolded) / Flyers are usually Vat free. However if your design contains a form, discount voucher, admission slip, or ticket then Vat will be added to the online prices where applicable.

Do all your prices advertised include VAT?

Where applicable all prices advertised on our website are inclusive of VAT at the current rate.

What payment methods do you accept?

Our checkout is powered by CardSave, which is a secure online payment terminal. You can pay with MasterCard, Visa, Switch / Maestro, Solo, Visa Electron / Delta. Contact us if you would like to pay by Online Bank Transfer.

Do you offer payment on account like a 30 day credit term?

Unfortunately we do not offer a credit term policy and full payment must be made on ordering. We will not process any design or print work until full payment has been made.

What happens if I cancel my order?

All order cancellations must be put forward to us in writing. Any costs incurred for work already commenced up to the date of receiving notification will be chargeable. There will be an admin fee of £10 and a 5% charge for the total value of the original order before refund can be issued. For information on our refunds policy click here

I’ve purchased a product with artwork, when do I see a design proof?

You can expect to see a design proof within 1 – 3 working days of submitting a detailed design brief. The proof can either be emailed or viewed at our business premises. Design time will be longer for complex or large design projects, please get an estimate before ordering.

I want you to do the artwork but what if not I’m not happy with the design?

To avoid unnecessary hiccups it is important you provide a detailed brief including all content / images so we can do the design according to your specification. Our prices do not include multiple design concepts, we will only provide one concept. However we will happily provide unlimited minor revisions to the design concept until you are completely satisfied but not a complete redesign.

I need a logo, what are your rates and do your artwork charges include logo design?

All artwork rates exclude logo design unless it is a very simple text design using basic fonts. Our custom logo design rates start from £39, however to determine an exact quote please email info@cheapasprints.com with exact design requirements. Alternatively you can fill in our custom online quote form by clicking here

What is the bleed area and how much is necessary?

Bleed is colour, text or imagery that extends to the edge of the page beyond the trim marks. This is referred to as the full bleed. For example it is not possible to print all the way to the edge of an A6 Leaflet, to achieve this we have to print a larger area than is required and then trim the paper down to the required size.

All colour, text or imagery which is intended to extend to the edge of your leaflet must be extended 3mm beyond the cut line to give a bleed. A finished A6 leaflet size is 105mm x 148mm, however you would be wrong to assume that your artwork should be the same size! You need to add a further 3mm onto each edge of the artwork, this will be the bleed. With the bleeds the correct artwork size for print and cut should now be 111mm x 154mm for an A6 leaflet. This is a total of 6mm added to each length.

What artwork formats do you accept?

Files must be supplied as: PDF, EPS, Hi-Res JPG, Ai, or PSD.

Do you print in RGB, Pantone or CMYK?

All our print production is done using CMYK colours not RGB or Pantone with the exception of printed carrier bags as they are printed using solid pantone colours.

Can I supply my own print ready design files?

We happily accept print ready artwork files. The general rule for supplying your own artwork files is as follows:

1. Design to correct size

2. Minimum resolution should be 300dpi

3. All Text must be converted to outlines or flattened

4. Files must be supplied as: PDFs, EPS, Hi-Res JPG, Ai PSD

Download our Free Design Templates

What is a margin and how much is necessary?

Margins are very important in a design because if text is too close to the edge then there is a risk it may get cut off during the cutting. Commercial printing is done on large sheets of paper and then cut down to the required size.

Leaflets and posters are required to have least a 4mm margin is required around the artwork, so any text and image(s) in the design are not cut off.

For banners approximately 1.3 inch margin is required so the eyelets on the banner do not go through the text.

For signs we require a minimum of 15mm margin.

Do you archive all design files for future reprints?

Any design work done by us are safely stored for a period of 5 years for future edits and reprints. However design files supplied by customers are kept for a duration of 30 days after order completion.

What do you mean by print ready artwork files?

Print ready artwork is files that have been optimised to suit commercial printing requirements using appropriate design programmes. This also means they require NO adjustments by our designers and can be sent straight to print.

Do you offer same day or 24hr express print?

We will always endeavour to complete your order as soon as possible, however production times provided have to take into consideration the printing, drying and finishing. Therefore, if a same day or 24 hour printing service is not mentioned we will not be able to offer it. If other suppliers are offering this service, do make sure you check the print quality as insufficient drying time may smudge and damage prints!

Will my print order match what I see on my computer monitor?

There will usually be close match between the final print and what’s viewed on your computer screen or printed from on own desktop printer. However, because of different technologies and wide variations in calibration used by each of these devices there may be some differences in colour.

I’m confused, what is the difference between digital and litho / offset printing?

Digital print technology allows files to be sent straight to print without the headache of making plates, making this option economical for short run orders (1 – 2000) that are required in a hurry.

Offset printing not only involves making set up plates, the process also means the inks do not dry as quickly. This method of printing is suitable for large volume orders (3000 – 100,000) whereby colour consistency and long economy is to be achieved.

Do you offer printing on other types of paper?

If you would like printing on material different from to the ones available on our website please contact us on 01922 666288 for a custom quote.

Do you offer International shipping?

For some of our products we can offer International shipping, please contact us prior to ordering to find out the products that qualify. To determine the cost we will require the full postal address.

Do your prices include free delivery?

Free delivery is only applicable with those products advertised. Our delivery charges are competitive and for most products we do offer a free collect in-store service.

Can I change my delivery address after I’ve ordered?

For undue delays we strongly recommend that you check your delivery destination carefully as it is very difficult to change this once order has been placed. With the volume of orders we process each day, it is very costly and time consuming to adjust these details after confirmation. If you have made an error, you can put a request to amend but please be aware majority of the time your request may be declined.

Order Cut Off Points

In order to receive your order before our closing date (Wednesday 23rd Dec) orders must be confirmed no later than Monday 14th Dec. Any orders placed after this date will be processed in the new year on our return (Tuesday 5th Jan 2016).